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Owned and operated by Venture Xochil Outfitters, our team is ready to help with orders, product questions, or gear advice.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, followed by a transit time of 5 to 8 business days. We offer free shipping on most orders within the Continental U.S. (excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number and a link to follow your package. If you have not received tracking info within 3 business days, feel free to contact us.
What is your return policy?
We offer 30-day returns on eligible items. If your electric dirt bike, scooter, awning, or rooftop tent does not meet your expectations, please review our Return Policy page for full details on how to start a return.
Can I exchange an item for a different model?
Exchanges are handled on a case-by-case basis. Contact our team with your order number and the item you would like instead, and we will walk you through the process.
How do I choose between an electric dirt bike and an electric scooter?
Electric dirt bikes are designed for off-road trails and rougher terrain, while electric scooters work well for paved paths and around-town rides. If you are unsure which suits your adventures, send us a message and we will help you decide.
Are your rooftop tents compatible with most vehicles?
Our rooftop tents and car awnings are designed to fit a wide range of vehicles with standard roof racks or crossbars. Check each product listing for specific compatibility details, or contact us with your vehicle info for guidance.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI)
Free shipping on most orders within the Continental U.S., with handling in 1 to 3 business days.
30-Day Returns
Not the right fit for your adventure setup? Our 30-Day Returns window is backed by our return policy.
